We want you to feel completely confident in your La Costa purchase.
For online orders, if your item doesn’t meet your expectations, you may notify customerservice@lacostaorganicjewelry.com within 7 days and complete the shipment/return within 14 days, for store credit or exchange, as long as it is unused, in its original condition, not a special order, and with tags attached.
How it works:
- Submit your request including a picture via email to CustomerService@LaCostaOrganicJewelry.com
- If/when return is approved: ship your item by carefully wrapping each piece and place in a snug sturdy box to: 9209 Crestview Circle, Palm Beach Gardens, FL 33412
- Email us the tracking information.
Choose between:
- Exchanging for a different piece
- Replacing with the same style
If selecting a higher-value item, you may simply pay the difference. If of less-value, credit will be issued for a future purchase.
Important Notes:
- Returns/exchanges are limited to 1 exchange per order. (i.e. original order -> exchange for a new item)
- Shipping fees apply for exchanges; $15 per delivery.
- Worn items cannot be returned unless defective, eligible defective items qualify for complimentary shipping & repair (see Repair Policy)