Quality and craftsmanship are of our utmost concern. Our jewelry is meant to be worn daily. However, jewelry by its very nature is delicate. If you need a repair, we are here to help! All jewelry purchased within the last year is eligible for a complimentary 1 time repair for any breakage caused by a manufacturer defect. If your jewelry breaks due to normal wear and tear, we will repair it for free within the first year, but you will be responsible for round trip shipping. Repairs needed after 1 year will incur a repair charge at cost, usually in the $25 range + $15 shipping each way.
Step 1: Submit a repair request along with a picture of the damaged item to CustomerService@LaCostaOrganicJewelry.com or text 561.529.1014
Step 2: Ship your damaged jewelry & email us your ship date. Studio Address: 103 Lucia Ct., Jupiter, FL 33478
Step 3: Your repair will be processed within 3 weeks.
Important Notes for Shipping Your Repair:
1. Enclose your Name, Address, Order Number, Phone Number and Reason for Repair.
2. Be sure to package jewelry by individually wrapping each/all components to your jewelry item (all charms, chains, stones, etc.) and enclosing in a small sturdy box and so that no further damage is caused during transit.
3. If you are coordinating shipping, please email us the carrier & tracking number, and don’t forget to insure the package for the purchase price!