Order Placing

Once your order is received, we will email you the status.  If your selection is in stock, your order will be shipped, and an email with tracking information will be sent upon processing. Please note that it may take 1-2 days for the carrier to update the tracking details after your package leaves our studio. 

If you have any questions about your shipment or do not receive your tracking email, please reach out to our team at CustomerService@LaCostaOrganicJewelry.com. 

Processing & Shipping Times: 

In-stock items: 

• Orders placed before 2 PM (EST) ship within 2 business days. 
• Orders placed after 2 PM (EST) ship within 3 business days. 

Processing hours: 

• Monday–Friday, 9 AM – 3 PM (EST) 

Once we receive your order, we will email you with the status and delivery timeframe. Because every La Costa piece is handcrafted in Europe using hand-selected gemstones and artisanal techniques, it will take 4–6 weeks for production and delivery. This ensures the highest level of craftsmanship and uniqueness in every piece. 

If it has been longer than 6 weeks or if you need your piece sooner for a special occasion, please contact us at CustomerService@LaCostaOrganicJewelry.com and we will gladly check the status or explore available options for you. 

Orders can be modified or canceled within a limited window after purchase. Special orders cannot be modified once production has begun.  

Please contact us as soon as possible at CustomerService@LaCostaOrganicJewelry.com, and we will do our best to accommodate your request.   

Shipping fees outside the continental US will be paid by the customer and applied at our discounted shipping rates. 

We insure every order against damage, loss, and theft from the moment it leaves our studio. 
If your package arrives damaged, doesn’t arrive by the expected delivery date shown on the carrier’s tracking, or shows as lost/stolen, please contact us immediately at CustomerService@LaCostaOrganicJewelry.com.  Our team will promptly assist you with a replacement, refund, or insurance claim — whichever works best for you. We’rehere to make it right.

We accept the following forms of payment: American Express, Visa, MasterCard, Discover, Apple Pay, PayPal, Google Pay, La Costa Gift cards, and Shop Pay (Pay in full or installments).